Privacy Policy

1. About This Policy

RX-Tech-Solutions ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at rx-tech-solutions.com.au or engaging our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

We only collect information that is reasonably necessary to provide our services or respond to your enquiry.

• Contact details: name, email address, phone/mobile number, and postcode submitted via our enquiry form.
• Service details: description of the work or issue you provide when making an enquiry.
• Device and usage data: IP address, browser type, pages visited, and time spent on our site (collected automatically via server logs).

3. How We Use Your Information

We use your personal information to:

We will not use your information for unsolicited marketing without your consent.

• Respond to your service enquiries and provide quotes.
• Schedule and deliver computer repair and IT support services.
• Send service-related communications (e.g. booking confirmations, follow-ups).
• Improve our website and services.
• Comply with legal obligations.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: trusted third parties who assist us in operating our website or conducting our business (e.g. email delivery, website hosting), subject to confidentiality obligations.
• Legal requirements: where required or permitted by law, including to comply with a court order or regulatory obligation.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data in transit. We store enquiry data securely and limit access to authorised personnel only.

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us using the details below. We will respond within a reasonable timeframe.

8. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us by contacting us directly. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

For any privacy-related enquiries, please contact us:

• Business: RX-Tech-Solutions
• Email: [email protected]
• Phone: 0429 188 555
• Service area: Moreton Bay Region, QLD, Australia

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated. We encourage you to review this policy periodically.